AWS Elektrotehnik SRL – esd-furniture.eu | Version: July 2026

This policy describes the delivery conditions for products ordered from AWS Elektrotehnik SRL via the website esd-furniture.eu, by e-mail, or by telephone.

1. Delivery Area and Shipping Methods

Deliveries are made throughout Romania, through partner express courier companies. Deliveries to other European Union Member States are made by prior arrangement, with cost and timeframe communicated in the offer or upon order confirmation. For bulky or palletised equipment, delivery is carried out by specialised carriers, with terms agreed in advance with the client. Products may also be collected directly from AWS Elektrotehnik’s premises (Strada Industriei nr. 8, Giarmata Vii, Timiș County), by prior appointment.

2. Delivery Cost

Transport cost is displayed separately before the order is finalised, or is communicated in the offer, and is invoiced separately from the price of the products. The cost depends on weight, dimensions, destination, and any additional services (cash on delivery, extended insurance, palletised delivery). Any free-shipping thresholds, if applicable, are displayed on the website and may be changed at any time, applying to orders placed after the change is published.

3. Delivery Times

  • In-stock products: shipped within 1–5 business days of order confirmation, or of payment confirmation in the case of bank transfer.
  • Products brought to order from external suppliers/manufacturers: the delivery time is as communicated in the order confirmation or in the offer and runs from order confirmation or receipt of the advance payment, as applicable.
  • Delivery by courier is generally carried out within 48 hours of the parcel being handed over, in accordance with the carrier’s conditions.

The times displayed are estimates. For consumers, in the absence of an agreed delivery time, delivery is carried out within no more than 30 calendar days of the conclusion of the contract, in accordance with Emergency Ordinance no. 34/2014. If this time cannot be met, the client is informed immediately and may choose between a new delivery date or cancellation of the order with a full refund of amounts paid, within no more than 14 days of cancellation.

4. Receipt of the Parcel

The client is asked to inspect the parcel upon receipt, in the presence of the courier: the integrity of the packaging, the absence of signs of impact, moisture, or unsealing, and that the contents match the delivery documents. If any irregularities are found, the courier should be asked to draw up a report, and AWS Elektrotehnik must be notified within a maximum of 24 hours at office@awstehnik.ro, with photographs of the packaging and the product. Full details are set out in the Terms and Conditions, section “Damage in Transit”.

Signing the delivery documents without objection attests to receipt of the parcel in apparently good condition. For professional clients, complaints regarding quantity shortfalls or visible damage raised after receipt without reservations cannot be held against the Seller.

5. Undelivered or Uncollected Parcels

The courier generally makes two delivery attempts and/or stores the parcel for a limited period. Uncollected parcels are returned to the Seller; the consequences (bearing the round-trip transport costs, making re-shipment conditional on advance payment) are detailed in the Terms and Conditions, section “Products Not Received by the Client”. Please make sure that the address and telephone number provided with your order are correct and that you are available during the delivery window.