AWS Elektrotehnik SRL – esd-furniture.eu | Version: July 2026

This document sets out the warranty terms applicable to products marketed by AWS Elektrotehnik SRL: consumables, tools, equipment, and technical solutions for the electronics, automotive, and industrial sectors.

1. Statutory Conformity Guarantee (Consumers)

Consumers benefit from the statutory conformity guarantee under Emergency Ordinance no. 140/2021 on the sale of goods. The Seller is liable for any lack of conformity existing at the time of delivery and established within 5 years of that date, in accordance with the law; a lack of conformity which becomes apparent within one year of delivery is presumed to have existed at the time of delivery, unless proven otherwise, except where this presumption is incompatible with the nature of the goods or of the lack of conformity.

In the event of non-conformity, the consumer is entitled, subject to the conditions and order provided by law, to: (a) repair or replacement of the product, within a reasonable time, free of charge and without significant inconvenience; (b) a proportionate price reduction; or (c) termination of the contract with reimbursement of the price, if the lack of conformity is not minor. The statutory guarantee does not apply to defects caused by normal wear and tear, improper use, failure to follow the manufacturer’s instructions, unauthorised interventions, or external factors (impact, moisture, electrical overload, etc.).

For consumables and products with a limited lifespan by their nature (e.g., soldering alloys, adhesives, wipes, gloves, abrasive discs, lubricants), the conformity guarantee covers manufacturing and quality defects, not the natural consumption or depletion of the product through use, nor expiry of the shelf life indicated by the manufacturer for chemical products.

2. Manufacturer’s Commercial Warranty

Certain products (power tools, measuring equipment, soldering stations, industrial equipment, etc.) benefit from a commercial warranty granted by the manufacturer, under the terms and for the period specified in the warranty certificate accompanying the product. The commercial warranty is granted in addition to, and does not affect, the statutory conformity guarantee; consumers’ statutory rights are not conditional on the existence or content of the commercial warranty.

The usual conditions for maintaining the commercial warranty include: use in accordance with the manufacturer’s intended purpose and instructions, performance of the required maintenance operations, absence of unauthorised interventions, preservation of the integrity of serial numbers and identification labels, and presentation of the invoice and warranty certificate.

3. Warranty for Professional Clients (B2B)

Emergency Ordinance no. 140/2021 does not apply to professional clients; their relationship is governed by the Civil Code and by these terms. Unless otherwise provided in the offer or in the manufacturer’s certificate, products intended for professional clients benefit from the manufacturer’s commercial warranty, for the period and under the terms set by the manufacturer, as well as from the warranty against hidden defects under Article 1707 et seq. of the Civil Code.

  • The professional client is required to inspect the products upon receipt and to notify any apparent defects promptly, but no later than 3 business days after receipt; hidden defects must be notified as soon as they are discovered.
  • The primary remedy is, at the Seller’s choice, repair or replacement of the product; if neither is possible within a reasonable time, the value of the product will be refunded.
  • The Seller’s liability is limited to the value of the non-conforming product, and liability for indirect damages, loss of production, or loss of profit is excluded, except in cases of wilful misconduct or gross negligence.
  • The warranty does not cover wear parts, integrated consumables, or defects caused by operation outside the technical parameters specified by the manufacturer.

4. Warranty Claim Procedure

  • Notify AWS Elektrotehnik at office@awstehnik.ro or +40 722 227 703, indicating the invoice number, the product, the serial number (if any), and a description of the defect, accompanied, where possible, by photographs or video recordings.
  • You will receive instructions for shipping the product. For valid claims, transport costs during the warranty period are borne by AWS Elektrotehnik; the product must be packaged appropriately, together with the relevant accessories.
  • Diagnosis and resolution are carried out by AWS Elektrotehnik or by the manufacturer’s authorised service centre. Consumers are informed of the solution within a reasonable time, with the resolution (repair/replacement) carried out within a reasonable, agreed time, without significant inconvenience, in accordance with Emergency Ordinance no. 140/2021.
  • If the diagnosis establishes that the defect is not covered by the warranty (improper use, unauthorised interventions, etc.), the client is informed and may opt for a chargeable repair, based on a quote accepted in advance.

5. Spare Parts and Technical Support

For the equipment it markets, AWS Elektrotehnik offers, subject to availability from manufacturers, support in sourcing spare parts and post-sale technical advice, including after the warranty period has expired, on a chargeable basis.