AWS Elektrotehnik SRL – esd-furniture.eu | Version: July 2026

1. General Information and Identification of the Seller

This document sets out the terms and conditions for the use of the website esd-furniture.eu and for the purchase of products marketed through it (hereinafter referred to as the “Terms and Conditions”). The website is operated by AWS Elektrotehnik SRL, a Romanian legal entity, having its registered office at Strada Industriei nr. 8, 307201 Giarmata Vii, Timiș County, Romania, registered with the Trade Registry Office under no. J35/884/2012, sole registration number RO30053945, e-mail: office@awstehnik.ro, telephone: +40 722 227 703 (hereinafter referred to as “AWS Elektrotehnik”, the “Company”, or the “Seller”).

AWS Elektrotehnik markets consumables, tools, equipment, and technical solutions intended primarily for the electronics, automotive, and industrial sectors in general. Given their nature and purpose, the products offered are predominantly professional (business-to-business) in character; however, they may also be purchased by consumers, subject to applicable law.

Accessing the website, creating an account, placing an order, or submitting a request for a quote implies full and unconditional acceptance of these Terms and Conditions, the Privacy Policy, the Cookie Policy, the Shipping Policy, and the Refund Policy, which form an integral part of the contract between the parties. If you do not agree with these terms, please refrain from using the website.

2. Definitions

• Client – any natural or legal person who places an order or requests a quote through the website.
• Consumer – any natural person acting for purposes outside their trade, business, craft, or profession, within the meaning of Government Ordinance no. 21/1992 and Emergency Ordinance no. 34/2014.
• Professional Client (B2B) – a legal entity, sole trader (PFA), individual enterprise (Î), or any entity purchasing products for purposes related to its professional activity. Statutory consumer-protection provisions do not apply to Professional Clients; their relationship with the Seller is governed by the Civil Code and by these Terms and Conditions.
• Order – an electronic document through which the Client expresses its intention to purchase products, submitted via the website, e-mail, or telephone.
• Contract – the distance contract concluded between the Seller and the Client, consisting of the order confirmed by the Seller and these Terms and Conditions.

3. Purchase. Conclusion of the Contract

Placing an order on the website constitutes an offer to purchase from the Client. The contract is deemed concluded only upon AWS Elektrotehnik’s express confirmation of the order (an order-acceptance confirmation e-mail or a pro forma invoice), and not upon the system’s automatic acknowledgment of receipt of the order. The automatic order-registration message serves solely as a technical notification and does not constitute acceptance of the order.

AWS Elektrotehnik reserves the right to refuse or cancel an order, with notice to the Client, in circumstances such as: unavailability of the product from the supplier, evident errors in price or in the displayed product characteristics, incomplete or incorrect data provided by the Client, reasonable suspicion of fraud, non-payment of previous orders, or unjustified refusal of previous deliveries. Where an already-paid order is cancelled, the amounts received are refunded in full within no more than 14 days, without any further compensation.

Product photographs and descriptions are provided for informational purposes. There may be insignificant differences in appearance (colour, packaging, constructive version) between the images displayed and the product delivered, without this affecting the essential technical and functional characteristics. Technical specifications are those communicated by the manufacturers; for critical applications, the Client is responsible for verifying the product’s compatibility with its intended use and may request advice from AWS Elektrotehnik prior to placing an order.

Certain products (industrial equipment, dosing systems, configured or made-to-order products) are sold exclusively on the basis of a request for quote and a firm offer accepted in writing. Advance payments may be requested for such products, and delivery times are those set out in the accepted offer.

4. Prices

Prices displayed on the website are expressed in Romanian lei (RON) and/or euro (EUR) and, unless expressly stated otherwise, do not include VAT and do not include transport costs, which are displayed separately before the order is finalised. The applicable VAT rate is the standard rate in force on the invoicing date, pursuant to Law no. 227/2015 on the Fiscal Code.

Prices may be changed at any time, without prior notice. The price applicable to an order is the price valid at the time the order is confirmed by the Seller. For price reductions addressed to consumers, AWS Elektrotehnik displays, in accordance with Government Ordinance no. 21/1992 as amended by Emergency Ordinance no. 58/2022, the lowest price applied during the 30 days preceding the application of the reduction.

In the event of evident pricing errors (a price that is derisory in relation to the product’s actual market value, resulting from a technical or human error), the Seller is entitled to cancel the order and to refund in full any amounts received, and the Client will be informed of the error. For prices expressed in EUR, invoicing in RON is carried out at the National Bank of Romania (BNR) exchange rate applicable on the date the invoice is issued, unless otherwise agreed by the parties.

5. Payment Methods. Bank Transfer

Payment for products may be made by: (a) bank transfer / payment order to the AWS Elektrotehnik account indicated on the pro forma invoice; (b) cash or card on delivery (cash on delivery), where this option is available; (c) other methods displayed on the website when finalising the order. Full details are set out in the “How do I pay?” document.

Payment by bank transfer: if this method is chosen, the Client receives a pro forma invoice. The order is processed only after confirmation that the full amount has been received in the Seller’s account. The pro forma invoice is valid for 5 business days; if payment is not made within this period, the order may be cancelled, and prices and stock availability may be updated. Bank charges relating to the transfer are borne by the Client. Please indicate the pro forma invoice/order number in the payment details.

Ownership of the products transfers to the Client only upon full payment of the price (retention of title), while the risk of accidental loss passes, in accordance with the law, upon delivery of the products. For Professional Clients, in the event of late payment, late-payment penalties of 0.1% per day of the outstanding amount may be charged, without exceeding the amount owed, together with recovery costs in accordance with Law no. 72/2013.

6. VAT-Exempt Invoicing for EU Companies (Intra-Community Deliveries)

Companies established in other European Union Member States may purchase products under a VAT exemption regime (reverse charge), subject to Article 294(2)(a) of Law no. 227/2015 on the Fiscal Code and to Directive 2006/112/EC, provided the following conditions are cumulatively met:

• The Client provides the Seller with a valid VAT registration number issued by another EU Member State, validated in the VIES system on the invoicing date;
• the products are transported from Romania to another EU Member State, and the transport can be evidenced by documents (CMR, transport documents, proof of receipt), in accordance with Council Implementing Regulation (EU) No 282/2011, as amended;
• the Client provides complete tax-identification data and, upon request, a declaration of receipt of the goods in the Member State of destination.

If any of these conditions is not met, or if the VAT number cannot be validated in VIES, the invoice will be issued with Romanian VAT applied. Where it is subsequently found, after VAT-exempt invoicing, that the information provided by the Client was incorrect or that the intra-Community transport cannot be evidenced due to the Client’s fault, the Client will be liable for the VAT due, as well as any interest, penalties, and related charges assessed by the tax authorities.

7. Delivery Conditions

Delivery is carried out through courier companies, within Romania and, subject to prior arrangement, in other EU Member States. Estimated delivery times are displayed on the website or communicated in the order confirmation; for in-stock products, the standard delivery time is 1–5 business days from order confirmation (or from payment confirmation, in the case of bank transfer payment), while for products brought to order from external suppliers, the delivery time is as communicated in the offer. The maximum legal delivery period to consumers is 30 calendar days, unless a different period has been agreed, in accordance with Emergency Ordinance no. 34/2014. Full details regarding shipping costs and methods are set out in the “Shipping Policy”.

8. Damage in Transit. Receipt of Parcels

The Client is required to inspect the parcel upon receipt, in the presence of the courier: the integrity of the packaging, and the presence of any signs of impact, moisture, unsealing, or damage. If any irregularities are found, the Client must request that the courier draw up a report at the time of delivery and must notify AWS Elektrotehnik within a maximum of 24 hours of delivery, at office@awstehnik.ro, attaching the report and photographs of the packaging and the product.

Signing the transport document without objection constitutes acknowledgment that the parcel was received in apparently good condition. For Professional Clients, complaints regarding transport damage raised after receipt without reservations cannot be held against the Seller, liability lying, as applicable, with the carrier. For consumers, these provisions do not affect statutory rights regarding the conformity guarantee; however, compliance with the above procedure is essential for the prompt handling of the complaint and for recovering the loss from the carrier.

Where transport damage is established and documented in accordance with the above procedure, AWS Elektrotehnik will replace the damaged product or refund its value, as applicable, at no additional cost to the Client.

9. Products Not Received by the Client and Returned to Us

Where the Client fails to collect the parcel (unjustified refusal to accept delivery, repeated absence at the indicated address, failure to collect the parcel from the delivery point within the period allowed by the courier, incorrect address provided by the Client), the parcel is returned to the Seller.

• For cash-on-delivery orders, the Seller may make the fulfilment of a subsequent order conditional upon advance payment of the value of the products and of the transport costs (including the cost of returning the uncollected order).
• For orders paid in advance, the Seller will refund the Client the price of the products, from which it may deduct the round-trip transport costs actually incurred, unless the failure to collect the parcel is attributable to the Seller or to the courier.
• Failure to collect the parcel does not constitute the exercise of the right of withdrawal. Consumers who wish to cancel their order are asked to follow the procedure described in the “Refund Policy”, in order to fully benefit from their statutory rights.
• A returned order will be re-shipped only at the Client’s request and at the Client’s expense for the new transport costs.

10. Warranties

Products benefit from the statutory conformity guarantee under Emergency Ordinance no. 140/2021 (for consumers) and, where applicable, the manufacturer’s commercial warranty. Full terms, including the regime applicable to Professional Clients, are set out in the “Warranties” document, which forms an integral part of these Terms and Conditions.

11. Right of Withdrawal and Return of Products

Consumers are entitled to withdraw from the contract within 14 calendar days of receiving the products, without giving any reason, in accordance with Emergency Ordinance no. 34/2014. The return procedure, the statutory exceptions to the right of withdrawal, and the refund conditions are set out in the “Refund Policy”. The right of withdrawal belongs exclusively to consumers; Professional Clients may return products only with the Seller’s prior written consent, under terms agreed between the parties.

12. Intellectual and Industrial Property Rights

The entire content of the website esd-furniture.eu – including, without limitation, texts, technical descriptions, images, graphics, design elements, logos, databases, catalogues, and the website’s structure – is the property of AWS Elektrotehnik SRL or of its licensor partners and is protected by Law no. 8/1996 on copyright and related rights, as well as by trademark and industrial property legislation.

Copying, reproducing, distributing, publishing, transferring, modifying, or otherwise using the website’s content, in whole or in part, for any commercial purpose, without the prior written consent of AWS Elektrotehnik, is prohibited. Use is permitted solely for personal, non-commercial purposes related to browsing the offer and placing orders. The trademarks, trade names, and manufacturer logos displayed on the website (e.g., Bosch Rexroth, Knipex, Weller, DOPAG, etc.) belong to their respective owners and are used solely to identify the original products marketed.

Any unauthorised use gives rise to civil, administrative, or criminal liability, as applicable, and AWS Elektrotehnik reserves the right to claim damages for any losses caused.

13. Limitation of Liability

AWS Elektrotehnik makes every effort to ensure the accuracy of the information published on the website but does not guarantee that the website is free of technical errors, interruptions, or content inaccuracies, and reserves the right to correct any such errors at any time. The Seller is not liable for damages resulting from: improper use of the products, failure to follow the manufacturer’s instructions, the Client’s choice of a product incompatible with its intended application in the absence of prior consultation, unauthorised interventions on the products, or force majeure events.

Towards Professional Clients, the Seller’s liability is limited to direct and foreseeable damage, not exceeding the value of the products that caused the damage, and liability for loss of profit, loss of production, or indirect damages is excluded. These limitations do not apply in the event of wilful misconduct or gross negligence and do not affect the statutory rights of consumers, which remain fully applicable.

14. Force Majeure

Neither party shall be liable for failure to perform, or improper performance of, its contractual obligations in due time, where this is due to a force majeure event within the meaning of Article 1351 of the Civil Code (war, natural disasters, epidemics, government restrictions, major supply-chain disruptions, general strikes, etc.). The affected party shall notify the other party within no more than 5 days of the occurrence of the event. If the event lasts for more than 30 days, either party may terminate the contract, with restitution of any performance already rendered.

15. Protection of Personal Data and Cookies

The processing of users’ personal data is carried out in accordance with Regulation (EU) 2016/679 (GDPR) and Law no. 190/2018, as set out in the “Protection of Personal Data” document (Privacy Policy). Information about the cookies used is available in the “Cookie Policy”. Both documents are permanently available on the website.

16. Dispute Resolution. ANPC

Any disagreements will be settled amicably. Consumers may contact the National Authority for Consumer Protection (ANPC) and may use the Alternative Dispute Resolution (ADR) mechanism, in accordance with Government Ordinance no. 38/2015 – further details are set out in the “ANPC – Alternative Dispute Resolution” document. Disputes not resolved amicably fall within the jurisdiction of the Romanian courts; for Professional Clients, jurisdiction lies with the courts of the registered office of AWS Elektrotehnik SRL. The contract is governed by Romanian law; for consumers from other EU Member States, this choice of law does not deprive them of the protection afforded by the mandatory provisions of their state of residence, in accordance with Regulation (EC) No 593/2008 (Rome I).

17. Final Provisions

AWS Elektrotehnik may amend these Terms and Conditions at any time, with the updated version being published on the website together with the date of the latest revision. Orders are subject to the version in force on the date they are placed. If any clause is declared void or unenforceable, the remaining clauses shall remain valid. This document is drafted in Romanian; in the event of any discrepancy between language versions, the Romanian version shall prevail.